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Log is too long for an issue so I've posted it here: https://gist.github.com/sitnik/34298496fecadb3cb71c19b1ffc589d5. I'll send up a PR to clarify this. WD19TB is the right dock, but just to add: you don't need a dock to do 1 4k monitor. Tb18dc Firmware Update Failed Dell Community. Is there a firmware update available? NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host system. this is why people need to 1080p monitors. I'll send up a PR to clarify this. First enable daemon verbose logs collection. 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive; So this is coming from LVFS back to the client. Sign in The Dell Thunderbolt Dock WD19TB and Dell Performance Dock WD19DC are supported but functionality is reduced to single USB-C, the same as the Dell Dock WD19. This package contains the firmware update for Dell Dock WD19, WD19DC, and WD19TB. https://github.com/fwupd/lvfs-website/blob/c358f0d42690c1edcda54f05af9940826d631231/lvfs/reports/routes.py#L200. WD19TB module for Thunderbolt connectivity with up to 130 Watts of power delivery, 40Gbps data transfer speeds and support for up to three displays at a fraction of the cost of replacing the entire dock. A user is duped into thinking Dell Update works because it shows drivers installed on the laptop. So I decided this is bug and wrote this report. thing by unplugging ac adapter from switch. The dock firmware update package contains utility and firmware for updating the dock components. Get drivers and downloads for your Dell Dell Thunderbolt Dock - WD19TB. Download and install the latest drivers, firmware and software. It supports the service tag associated with the laptop. This package contains the firmware update for Dell Dock WD19, WD19DC, and WD19TB. If that is what you were doing and it's having problems, please file a separate issue so we can get all your logs and relevant details. Please provide the output of the external fwupd devices recognized in your system. Any links? For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station WD19TB Administrator's Guide: • Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities. Unable to install firmware update for WD19TB dock station. Please describe all devices connected to the dock. It was specifically related to uploading the report that failed. daemon verbose logs collected from the system journal. tb16 or wd15 dock for xps 15?, dell. And yes 1.4.x is stable. Anyway, I went to see if there are Firmware updates for the new docks and I don't see any on Dell.com at all. It looks like it's finally updated. When using the Dell Thunderbolt Dock – WD19TB with an Apple device, the dock will provide up to 90W of power delivery (when connected to a Dell device, it will provide up to 130W). @eslonim If you click into the Drivers & Downloads area of the WD19TB support page here, you will see a firmware update utility listed among the results.It only says "WD19", but it applies to all docks in the WD19 family (WD19, WD19TB, WD19DC). https://github.com/fwupd/fwupd/blob/1_3_X/plugins/dell-dock/fu-dell-dock-i2c-ec.c#L537 Dell Thunderbolt™ Dock WD19TB Module Future-ready design Dell offers the World’s first modular dock with upgradeable connectivity and power. Huh, that's actually not expected either. Thank you and Richard for fwupd. Huh, that's actually not expected either. Happy with the docking station, but I am not stretching it yet - only 2 screens, Ethernet and a few USB things. If you find this issue, and also have a WD19TB upgrade problem, please file a new issue using the template so that we can get all your relevant logs. including USB devices, hubs, monitors, and downstream type-C devices. It should: Verbose daemon logs @eslonim  Searching by Service Tag sometimes hides applicable updates, which is why I search by model even if it means having to scroll through updates that don’t apply to my specific configuration. I have waited 15 mins, tried a power cycle of the dock, but it always shows the following "updates will complete" message: Did the update again and seem to download ok but same problem no matter how long I wait. I've only done it 3 times every I think. I even tried to unplug the dock from both laptop and ac adapter and plug it again. That should have told you about the update finishing on unplug. Oh, I think I see why you could have drawn that conclusion... https://github.com/fwupd/fwupd/blob/master/plugins/dell-dock/fu-dell-dock-i2c-ec.c#L526. Dell thunderbolt dock tb16 firmware hp z thunderbolt 3 dock usb ports dell wd15 dock firmware update failed dell tb16 [...] Skip to content. My first instinct here was "we should save all the checksums the firmware ever had in the database" but is that really what we want? What is more common is: an obsolete fwupd version is that really something we want to hold against the newly modified firmware? My suspicion is that it's actually caused by the mucking with metadata to make it "WD19TB" (which we did as a result of fwupd/firmware-dell#28 (comment)). DELL THUNDERBOLTTM DOCK - WD19TB . Check for available updates right after the installation: Stop doing this because it is being reverted, Operating system and version: -- Debian Testing, updated today, Have you tried unplugging the dock or any peripherals from your machine? I've seen message Upload message: 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive; 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive in fwupdmgr upgrade output and this worried me. By clicking “Sign up for GitHub”, you agree to our terms of service and @hughsie this seems unexpected to me, anything jump out at you? The hub connects to two screens using a display port and thunderbolt to HDMI adapter, with the adapter connected to the Thunderbolt port not the UCB-C port . Was it bad wording somewhere? I would rather see the failures for that but not hold it against automatic downgrades. This doesn't exist in version 1.3.10. I tried every combination of HDMI and Diplayport (WD19TS has dual DP and HDMI, my monitors have both DP and HDMI) and cannot get this dock to talk to my 4k monitors at 60hz. Apart from disconnecting the dock from the laptop, is there anything else one needs to do? Then try to reproduce the issue. They're mostly the same with one or two differences. Yes, it's something only the admin team can do. Mix and match: Evolve as your needs change with our Dell Thunderbolt™ Dock. As first per sentence I am unplugging from the laptop. The text was updated successfully, but these errors were encountered: When you say you power cycled the dock - did you unplug it from the system or from the wall ac adapter? Please mention which module is installed in your WD19. I checked a 1.0.14 CAB file from LVFS and compared it to one that wasn't yet uploaded to LVFS and notice the key is missing. Ok, after unplugging/plugging back laptop to the dock updates don't show up anymore in fwupdmgr get-updates output. They are easily the worst docks that we have worked with, ever. Considering that the going back to embargo could mean you add CHIDs or change protocols, I suppose that actually could have a big impact on reports being run on invalid SKUs. I've tried to install 01.00.14.01 update on WD19TB but it reverts after powering off the dock. https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L147. Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. There is nothing specifying unplugged from host or AC adapter. I have been using a Dell XPS 17 with a WD19TB docking station for the last few months (latest updates/firmware installed). https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L1831 Hi, The manual states that there is firmware update utility, but the support page for wd19tb has nothing. Other. Peripherals connected to the dock privacy statement. With that being said, we will be testing the new Dell WD19TB soon. This caused the CAB to be rebuilt, and then the checksum on LVFS to change too. Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. I picked up one of the new WD19TB Dell docks and hooked it up to a nearly-new 7490 with TB3. Firmware and any drivers specific to the WD19TB are not displayed. Already on GitHub? ** Latitude Chrome Enterprise 5300 2-in-1 and 5400 are USB-C systems and the recommended dock is the Dell Dock WD19 with 90W power adapter. and depending on the monitor, you may be able to daisy chain with MST at 30hz on 2 monitors without any docks or adapters. Dell Thunderbolt Dock WD19TB docking station - USB-C / Thunderbolt 3 - HDMI, 2 x DP, Thunderbolt, USB-C - GigE £190.99 ex VAT £229.19 inc VAT Be as specific as possible, It's a minor annoyance, that hopefully will get fixed with a firmware update. Is 1.4 branch considered stable? You were supposed to see an UpdateMessage through this code flow. 20 comments ... discrete GPUs and monitors. All components are showing right versions for the FW update in testing. That should have told you about the update finishing on unplug. Dell wired dock wd15 firmware update dell docking station firmware update dell wd15 usb c dock patibility stand ds1000 firmware [...] Skip to content. Experience ultimate productivity with the World’s most powerful Thunderbolt TM I have an XPS 15 core I7-8750h and I am using DELL WD19TB Thunderbolt 3 as a docker station which is connected to my external hard and other stuff, this docker is also supplying power for my laptop. Overall a great machine/combo but I'm running into a couple of recurring issues that I didn't find solutions for yet: From here: Successfully merging a pull request may close this issue. You were supposed to see an UpdateMessage through this code flow. They only go as high as 30hz. Nothing in fwupdmgr upgrade output states that I need to unplug Thunderbolt cable from the laptop to finish the upgrade. Link to firmware update at OEM website │ │ -Improved the compatibility of the Dock firmware update utility. I unplugged it from the ac adapter, but it was connected to laptop whole time. As I've described, this utility takes some determined effort to find. Dock SKU Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So maybe a 4th class to success/definite fail/known issues/possible fail Or feed it back into known issues? Re: WD19TB firmware update Download DellDockingStationFwUp_01.00.14_03042020_WD19.exe and it will take care of everything that is needed on the docking station and the laptop. ... photos dell docking station firmware update failed about dock photos update dell docking stations wd15 tb16 tb18 wd19 wd19tb wd19dc dell dock wd15 docking station vga hdmi mini dp. @eslonim  If you click into the Drivers & Downloads area of the WD19TB support page here, you will see a firmware update utility listed among the results. to your account. The Dell Thunderbolt Dock WD19TB with v1.0.14.1 update (which includes NVM43 firmware) was certified by Apple through an independent third-party laboratory to work with Apple USB-C hosts. For Dell Update to work it would need incorporate the service tag of the WD. Everything worked except the sound out port. Work at full speed. I connected … -- Yes, Fix the update description or add CVEs (->sign). In this video, we will review how to update the firmware and drivers on a Dell WD15 and a TB16For more information, please visit : https://dell.to/2NT7xCR

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